FAQ's
Frequently Asked Questions (FAQs)
1. What types of sarees do you offer?
We offer thoughtfully curated sarees that combine elegance, comfort, and quality. Our collections are selected to suit everyday wear, work, festive occasions, and celebrations.
2. Are your sarees lightweight?
Yes. We focus on sarees that are comfortable to wear, easy to drape, and suitable for long hours.
3. Do the sarees come with a blouse piece?
If a saree includes a blouse piece, it will be clearly mentioned in the product description.
4. How long does delivery take?
Orders are usually processed within 1–3 business days and delivered within 3–7 business days across India, depending on your location.
5. How can I track my order?
Once your order is shipped, you'll receive tracking details via email, SMS, or WhatsApp.
6. Do you offer returns, refunds, and exchanges?
You can request a return within 7 days of receiving your item by contacting chitra2604.cm@gmail.com. Items must be unworn or unused, with tags and in their original packaging, and you will need the receipt or proof of purchase. Returns must be requested and accepted before you send the item back. Sale items and gift cards cannot be returned. Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank or payment provider may take additional time to process them. For an exchange, return your item first and, once the return is accepted, make a separate purchase for the new item.
7. How should I care for my saree?
We recommend following the care instructions mentioned on the product page. Proper care will help maintain the beauty and longevity of your saree.
8. Will the colour of the saree look exactly like the pictures?
We make every effort to display colours accurately. However, slight variations may occur due to different screen settings and lighting conditions.
9. Do you ship across India?
Yes, we deliver to most locations across India.
10. How can I contact House of Keirava?
You can reach us through our Contact Us page, WhatsApp, or by email. We are happy to assist you with any questions.
11. Are your sarees suitable for working women?
Yes. Our collections are chosen with comfort, elegance, and practicality in mind, making them suitable for work, family gatherings, and special occasions.
12. How can I stay updated about new collections?
Follow us on Instagram and subscribe to our newsletter to receive updates on new arrivals, styling inspiration, and exclusive offers.
13. What if my order arrives damaged, defective, or incorrect?
Please inspect your order upon reception and contact us immediately at chitra2604.cm@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.